Job Description
At arenaflex, we're dedicated to serving, healing, leading, educating, and innovating for the betterment of our patients and community. Our commitment to excellence has been unwavering since our inception in 1942, and we're proud to have a team of passionate and compassionate individuals who make a difference every day. As a Patient Account Customer Service Representative, you'll play a vital role in ensuring our patients receive the best possible service, and we're excited to invite you to join our team! **About arenaflex** arenaflex is a leading healthcare organization that has been serving our community for over 80 years. Our mission is to provide high-quality, patient-centered care that exceeds expectations. We're committed to innovation, education, and community involvement, and we're proud to have a team of dedicated professionals who share our vision. **Job Summary** We're seeking an experienced Patient Account Customer Service Representative to join our Revenue Cycle team. As a key member of our team, you'll be responsible for handling patient billing inquiries, providing exceptional customer service, and ensuring timely and accurate responses to patient inquiries. If you're passionate about delivering outstanding customer service and have a strong background in customer service, healthcare, or office experience, we encourage you to apply! **Key Responsibilities** * Handle patient billing inquiries via inbound and outbound telephone calls, email, fax, regular mail correspondence, or in-person * Serve as a liaison between patients, providers, external departments, or other responsible individuals to ensure charts are applied appropriately * Record and maintain transactions accurately, ensuring account balances and discrepancies are resolved within the prescribed period * Plan, organize, and prioritize work to convince debtors of the necessity of assuming financial responsibility * Educate debtors on available payment options and explain the financial impact of various alternatives * Provide top-quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction * Represent the company by providing appropriate levels of competency and professionalism to ensure all patient issues are resolved timely, accurately, and efficiently * Ensure each call is handled appropriately and effectively to ensure the highest level of patient satisfaction * Perform other duties as required **Essential Qualifications** * High school diploma or equivalent required; Bachelor's degree preferred * 1 year of customer service, healthcare, or office experience required; previous call center experience preferred * Experience with medical terminology in a medical billing environment * Strong computer skills and dexterity required for data entry and retrieval of patient information * Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process * Proficiency with Windows-style applications, various software packages specific to the role, and keyboard * Strong interpersonal skills * Ability to perform effectively under conditions of fluctuating workload * Works with minimal supervision and makes independent decisions **Preferred Qualifications** * Previous experience in a healthcare setting * Knowledge of medical billing and coding principles * Experience with electronic medical records (EMRs) and practice management systems (PMS) * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work effectively in a team environment * Strong analytical and problem-solving skills * Ability to prioritize tasks and manage time effectively * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and ability to provide exceptional patient experience **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our employees have access to: * Comprehensive training programs to enhance skills and knowledge * Mentorship opportunities with experienced professionals * Career advancement possibilities within the organization * Opportunities for professional development and continuing education * A supportive and collaborative work environment **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative, supportive, and inclusive, with a strong focus on employee well-being and work-life balance. We offer a range of benefits and perks to support our employees, including: * Flexible work arrangements and remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee recognition and reward programs * Access to on-site fitness center and wellness programs **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary range: $45,000 - $60,000 per year * Bonus structure: eligible for performance-based bonuses * Benefits package: comprehensive medical, dental, and vision insurance, 401(k) retirement plan with company match, and paid time off and holidays * Perks: flexible work arrangements, on-site fitness center, and wellness programs **How to Apply** If you're passionate about delivering exceptional customer service and have a strong background in customer service, healthcare, or office experience, we encourage you to apply! Please submit your application, including your resume and cover letter, to our careers website. We're an equal opportunity employer and welcome applications from diverse candidates. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. We're proud to be an employer of choice for individuals from all backgrounds and perspectives. **Accommodation Requests** If you require an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or _. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. **Remote Work Eligibility** Individuals who reside in and will work from the following areas are not eligible for remote work positions: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our HR team at (select option 1) or _. We look forward to hearing from you! Apply for this job