Job Description
Note: The job is a remote job and is open to candidates in USA. Maximus is a company focused on providing customer service solutions. They are seeking a Bilingual Customer Service Representative I to foster strong customer relationships, assist customers through the application process, and maintain accurate case notes while collaborating with team members to resolve issues. Responsibilities Foster strong customer relationships, monitoring their engagement and progress Collaborate regularly with customers to attain program goals and sustain eligibility for services Conduct workshops and deliver various training services to customers Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs Follow up with customers to ensure their needs are met and address any queries or concerns Collaborate with team members, providing expertise and assistance in resolving participant issues Maintain accurate and timely case notes for all customer interactions and document related activities Share updates on outreach and engagement efforts with project staff Report identified barriers hindering customer engagement with the Provider to project staff Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients Assist Call Center Operations and other departments as determined by project management to meet business needs Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices Conduct shadowing / training activities with new hires Works in assigned special projects Maintain Certified Application Counselor CAC active certification Conduct Certified Application Counselor (CAC) tasks in select counties Maintain updated knowledge of the New York Medicaid Choice Project Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position Perform other duties as assigned by Management Skills High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience Ability to speak, read, and write in English and Spanish fluently Prior work experience in customer service, data entry and or data processing Experience working with MS office applications (Excel, PowerPoint & Word) Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above Reliable high-speed internet service Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity Minimum 5 Mpbs upload speeds Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer For HP Users, Maximus requires removal of SMode Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS) Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word) 2+ years of experience in customer service or related position Benefits Health insurance coverage Life and disability insurance A retirement savings plan Paid holidays Paid time off Company Overview Maximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Maximus has a track record of offering H1B sponsorships, with 9 in 2026, 39 in 2025, 39 in 2024, 50 in 2023, 42 in 2022, 36 in 2021, 42 in 2020. Please note that this does not guarantee sponsorship for this specific role.