Job Description
Hotel Terra & Teton Mountain Lodge, by Noble House - Group Rooms Coordinator In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Group Rooms Coordinator Hotel Terra & Teton Mountain Lodge, by Noble House Apply Group Rooms Coordinator Fully Remote • NV, CO, ID, MT, WY or UT Apply Job Type Full-time Description The Group Rooms Coordinator (GRC) is responsible for overseeing all aspects of group room reservations from contract turnover through group departure and billing reconciliation with professionalism, warmth, and precision. This role serves as the primary liaison between group clients, Sales & Catering, Reservations, Front Desk, and Revenue Management to ensure accurate execution of contracted room blocks and group expectations. The GRC plays a critical role in maximizing revenue, managing inventory, and delivering a seamless group guest experience. Key Responsibilities: Serve as a primary contact for group rooming lists, group reservation related inquiries, and planner support. Communicate pertinent group details clearly to internal teams to support smooth execution and guest experience Build and manage group room blocks, booking links, group codes, and rooming lists Monitor pickup, attrition, and cut-off dates sharing updates and concerns with Sales and leadership Support billing, VIP requests, upgrades, and reservation changes Maintain accurate reporting and data across key systems (SynXis, HMS) Update and maintain accurate group history for future reference and reporting Ensure reservation details align with contracted terms, policies, and property service standards Manage and respond to client communications via phone and email timely and professionally The Offer* In return we offer our new Group Coordinator: Competitive Medical Benefits Package and 401(k) Competitive Wages and Flexible Schedules - Starting at $21 per hour BOE Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores Discounts on Noble House Hotels & Resorts Room Rates *Rules and restrictions apply to all employee benefits and perks Requirements Must reside in and work from NV, CO, ID, MT, WY or UT Minimum Age: At least 18 years of age High school diploma or equivalent 1-year experience providing exceptional guest service in luxury hotel and resort setting Preferred Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues Experience working in multiple systems required specifically Windows, Word, Excel and Outlook Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests Clear, professional verbal and written communication skills required Excellent and unwavering guest service skills with a warm, professional demeanor Excellent interpersonal and critical thinking skills Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions Strong organizational skills with the ability to manage multiple tasks and priorities efficiently in a fast-paced environment Flexible schedule for client focus Service minded team player also possessing self-motivation and drive to work independently and efficiently in a remote environment Must have dedicated, secure work area with excellent internet. Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. Live and work in a beautiful place with endless opportunities for world class recreation. Apply today! Become a part of our Noble CommUNITY- We take pride in providing initiatives through our Diversity, Equity, Inclusion & Accessibility (DEIA), Green and Wellness committees. Join us in sharing your thoughts, perspectives, and enthusiasm. Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials. Salary Description Starting at $21 per hour BOE Apply View All Jobs Powered by Payroll & HR Software