Job Description
At arenaflex, we're revolutionizing the way schools and students access specialized services. As a leading provider of teletherapy solutions, we're committed to helping schools ensure their students have access to the support they need. We're seeking a high-energy, sales-driven professional to lead the acquisition, retention, growth, and long-term success of key school district partnerships. In this role, you'll own and manage a portfolio of strategic accounts, providing exceptional customer success while driving growth through renewals and expansion. **About arenaflex** arenaflex is a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination, and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. **Role Responsibilities** As a Senior Customer Success Manager at arenaflex, you'll be responsible for: * Owning and managing a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management * Driving contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools, and inbound inquiries * Leading the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution * Acting as a trusted advisor and liaison between arenaflex and existing clients, ensuring alignment between district needs and arenaflex's service offerings * Developing customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery * Collaborating cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience * Maintaining accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress * Monitoring key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory * Preparing and delivering strategic presentations and proposals to district leadership, special education directors, and other key stakeholders * Leading implementation projects and onboarding new and returning customers * Serving as the internal point of contact for any escalations related to an assigned client * Developing strong, meaningful relationships with our clients and setting up regular touch points to drive the relationship and value to our clients and act as their advocate * Serving as the primary point of contact for clients, looping in other teams as needed to provide exceptional service * Staying informed on K-12 education trends, funding changes, and competitive landscape to position arenaflex as a leading solution provider * Accurately forecasting your weekly, monthly, quarterly, and annual bookings and revenue * Experience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50% **What We're Looking For** We're seeking a results-oriented, sales-driven professional with a proven track record of success in K-12, EdTech, or SaaS markets. The ideal candidate will have: * 4-5+ years of quota-carrying success in K-12, EdTech, or SaaS markets * History of selling into school districts/education systems, navigating complex multi-stakeholder cycles, and closing high-value contracts * Consistently hit or exceeded sales targets in prior roles * Experience leading cross-functional teams on customer-facing projects * Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction * Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly **Sales Discipline Execution** We're looking for a proactive revenue mindset to build and sustain a healthy pipeline. The ideal candidate will have: * Full ownership of KPIs with disciplined daily, weekly, and monthly territory plans * Skilled negotiator who handles objections with confidence and closes decisively **Relationship and Communication Skills** We're seeking a trusted advisor to senior education leaders, with polished presentation skills from first pitch through renewal. The ideal candidate will have: * Exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings * Sound judgment on when to escalate issues and engage internal resources to meet client needs **Mindset and Work Style** We're looking for a self-starter who thrives in a remote, results-oriented environment. The ideal candidate will have: * Curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach * Operationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stack **Education** We're seeking a Bachelor's degree or equivalent experience. **What Will Help You Succeed Here?** We're looking for a professional who is passionate about helping schools and students with special needs. The ideal candidate will have: * Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base * Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standard * Great collaborative and independent problem-solving skills * Ability to take ownership of the clients' health, account growth, and conversations * Ability to work well with other team members in high-pressure situations with grace, optimism, and a sense of humor **Benefits** We offer a comprehensive benefits package, including: * Comprehensive Medical Coverage includes Dental and Vision * Flexible PTO * 11 Company Paid Holidays * Benefits Package: including 401K savings plan and access to an Employee Assistance Program * $500 home office stipend * Paid Life insurance, ADD, and disability benefits * Paid parental and caregiving leave * Eligibility to apply for a Professional Development Scholarship * Inclusive Culture: We are intentional about creating a culture that is fun and inclusive **Salary** The salary range for this position is $80,000-100,000, with an employee's starting pay determined based on job-related skills, experience, qualifications, geographic location, and market conditions. **Location** This is a remote position based in the US, with a focus on PST, MST, and CST time zones. The position reports to the VP of Customer Success, and all employees commit to being available on-camera for our Core Working Hours, noon- 5 pm EST M-F. If you're passionate about helping schools and students with special needs, and you're a results-oriented, sales-driven professional with a proven track record of success, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job