Job Description
At arenaflex, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe. arenaflex is a portfolio company of TA Associates. Our Global Customer Support team plays a vital role in ensuring our customers receive exceptional support and service. As a Customer Support Associate, you will be an integral part of this team, providing top-notch software support to our clients and contributing to the growth and success of arenaflex. **Job Description** We are seeking a highly motivated and detail-oriented Customer Support Associate to join our Global Customer Support team. As a Customer Support Associate, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and escalating complex problems to senior support agents. This is a full-time position that offers a unique opportunity to gain professional experience, develop your skills, and advance your career in a dynamic and growing company. **Responsibilities:** * Provide excellent customer service to arenaflex customers and teammates through consistent and thoughtful behavior aligned with arenaflex values * Provide support for incoming queries and issues related to arenaflex's proprietary software solutions * Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved * Adhere to established customer service and documentation standards * Solve and respond to first-level support requests and escalate issues as required * Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to arenaflex proprietary software, processes, and procedures **Qualifications:** * **Required Skills & Abilities:** + Both German and English language proficiency (spoken and written) + Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues + Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls + Access to a reliable high-speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload) + Strong interpersonal and communication skills + Ability to be consistently productive while working remotely + Ability to excel in a high-paced ever-changing environment * **Preferred skills and abilities:** + Experience in use of 3D CAD systems strongly preferred + Working knowledge of Salesforce preferred + Understanding of networking topologies & protocols **Additional Information:** * All your information will be kept confidential according to EEO guidelines. * If qualified, to complete your application, you will be required to complete a behavioral and aptitude test to be sent out via email. * Originally posted on arenaflex's career page. **Why Join arenaflex?** * arenaflex offers a dynamic and supportive work environment that fosters growth and development. * Our team is passionate about delivering exceptional customer service and support. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * arenaflex is committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds. **How to Apply:** If you are a motivated and detail-oriented individual with a passion for customer service and software support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. arenaflex is an equal opportunity employer and welcomes applications from candidates of all backgrounds. **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and advancement * Collaborative and dynamic work environment * Comprehensive training and development programs * Recognition and rewards for outstanding performance **Join the arenaflex Team:** At arenaflex, we are committed to delivering exceptional customer service and support. Our team is passionate about helping our customers succeed, and we are looking for talented individuals like you to join our team. If you are a motivated and detail-oriented individual with a passion for customer service and software support, we encourage you to apply for this exciting opportunity. Apply for this job