Job Description
At arenaflex, we're passionate about empowering teams and individuals to reach their full potential. Our innovative solutions have been helping sports teams, schools, and organizations around the world to capture, analyze, and share their game-changing moments. As a Customer Success Manager at arenaflex, you'll play a vital role in ensuring our customers get the most out of our products, driving satisfaction, and growth. **Your Role** We're seeking an experienced Customer Success Manager to join our team and focus on the basketball market (pro to community), national and state level cricket, universities in Oceania, and secondary schools across New Zealand. As a CSM, you'll be responsible for developing strong customer relationships, ensuring maximum benefit and higher ROI from our subscription, and working towards quarterly and yearly renewal targets. **Key Responsibilities:** * Develop and maintain strong relationships with customers, understanding their needs and goals * Provide exceptional support and account management, demonstrating our products, educating customers, and carrying out engagement and commercial activities * Work towards achieving quarterly and yearly renewal targets, identifying opportunities for upselling additional services * Run meetings to understand client needs and identify opportunities for growth * Collaborate with internal teams to ensure seamless customer experience **Must-Haves:** * Experience in a client-facing role, preferably at a technology company * Excellent communication and presentation skills * Technology-savvy, with a basic understanding of APIs and ability to pitch them to clients * Strong relationship-building skills, with a focus on driving expansion and renewals * Willingness to travel frequently, visiting customers on a monthly basis * Project management skills, with the ability to multitask and work with multiple stakeholders **Nice-to-Haves:** * Sports background or experience in the sports industry * Salesforce experience, although not required * Proactive and analytical, with a focus on seeking out ways to help customers improve their product experience * Autonomous and self-motivated, with the ability to take initiative and solve problems **Our Culture and Benefits:** At arenaflex, we prioritize work-life harmony, autonomy, career growth, and employee wellbeing. We offer: * Flexible vacation time, company-wide holidays, and timeout (meeting-free) days * Remote work options and flexible work arrangements * Autonomy and trust, with the agency to try new ideas and own your work * Opportunities for career growth and professional development * A supportive environment, with resources and benefits to help you succeed * Medical and retirement benefits, depending on location * Employee Assistance Program and employee resource groups to support mental health **Compensation:** The base salary range and on-target earnings (OTE) for this role are: * Base Salary Range: $56,000—$77,000 AUD * On-Target Earnings: $80,000—$110,000 AUD Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire. **Inclusion at arenaflex:** arenaflex is an equal opportunity employer, committed to creating an environment where everyone feels like they belong. We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. We track our efforts and commitments in annual inclusion reports and recognize the importance of diversity and inclusion in the workplace. **How to Apply:** If you're passionate about sports technology and education, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job