Job Description
At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of data to drive better health decisions. As a leader in health data exchange, we're committed to creating a world where every healthcare decision is informed by the right data, at the right time, in the right format. Our platform is the largest and most diverse health data network in the U.S., enabling secure, accessible, and usable data to inform better health decisions. We're trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining arenaflex today, you'll become part of a high-performing, values-driven team that's rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Our team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. **Job Summary:** We're seeking an experienced CPC Processor Customer Support Specialist to join our remote call center team. As a key member of our customer support team, you'll be responsible for processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You'll also be documenting information in multiple platforms using two computer monitors and be proficient in Microsoft Office (including Word and Excel). **Responsibilities:** * Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status * Document information in multiple platforms using two computer monitors * Proficient in Microsoft Office (including Word and Excel) * Comfortable working in a high-volume production environment * Provide excellent customer service to patients, insurance companies, and attorneys * Collaborate with internal teams to resolve customer issues and concerns * Meet productivity and quality standards * Participate in ongoing training and professional development to improve skills and knowledge **Essential Qualifications:** * 1-2 years of experience in a customer support or call center environment * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Proficient in Microsoft Office (including Word and Excel) * Ability to pass a background check and obtain any necessary certifications or clearances **Preferred Qualifications:** * Experience in a healthcare or medical records setting * Familiarity with electronic health records (EHRs) or medical records software * Certification in medical records or a related field (e.g., CPC, CMC) * Experience with customer relationship management (CRM) software * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficient in Microsoft Office (including Word and Excel) * Ability to learn and adapt to new systems and processes * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits:** * Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor * Opportunities for professional development and career advancement * Collaborative and supportive work environment * Access to ongoing training and education programs * Mentorship and coaching from experienced team members **Work Environment and Company Culture:** * Remote call center environment with flexible scheduling * Collaborative and supportive work environment * Opportunities for professional development and career advancement * Access to ongoing training and education programs * Mentorship and coaching from experienced team members * arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees. **Compensation, Perks, and Benefits:** * Estimated base pay range per hour: $15-$18.32 USD * Comprehensive benefits package, including: + PTO + Health insurance + Vision insurance + Dental insurance + 401(k) savings plan + Tuition assistance * Company equipment provided, including computer, monitor, virtual phone, etc. * Opportunities for professional development and career advancement * Collaborative and supportive work environment **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that values and respects all employees, regardless of their background, culture, or identity. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. **Accommodations:** arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [[email protected]](mailto:[email protected]). We will review your request for reasonable accommodation on a case-by-case basis. **Privacy Policy:** For more information about how we collect and use your data, please review our Privacy Policy. **Apply Now:** Apply for this job