Job Description
Join arenaflex, a global leader in transport and logistics, as a seasoned Project Manager, Customer Excellence & Innovation. In this pivotal role, you will be responsible for driving business growth, improving customer satisfaction, and fostering innovation across arenaflex's vast network of customers. As a key member of the arenaflex team, you will leverage your expertise in project management, customer relationship building, and process improvement to deliver exceptional results and contribute to the company's continued success. **About arenaflex** arenaflex is a dynamic and innovative company that has been at the forefront of the transport and logistics industry for over four decades. With a presence in over 80 countries and a team of approximately 75,000 employees, arenaflex is committed to delivering exceptional customer experiences and high-quality services. Our company culture is built on the principles of inclusivity, diversity, and respect, and we strive to create a collaborative and transparent work environment that fosters growth and development. **Job Summary** As a Project Manager, Customer Excellence & Innovation, you will be responsible for leading cross-functional teams to deliver complex projects that drive business growth, improve customer satisfaction, and foster innovation. Your primary focus will be on integrating arenaflex's capabilities into solutions that meet the complex requirements of our customers, ensuring consistent and high-quality service delivery. You will also be responsible for providing EDI implementation leadership, coordinating with Operations, Sales, Account management, and IT, and developing SOPs to communicate and train key stakeholders. **Key Responsibilities** * Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process * Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex * Engineers client solutions, aligning client requirements to arenaflex's services portfolio * Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need * Manages all Client EDI integration projects * Performs integration UAT testing, coordinating with global and regional IT and the Client * Manages the implementation of Client integration projects, coordinating with Sales, IT, and Operations across regions * Develops SOPs, communicates, and trains key stakeholders * Participates in Client Business Reviews to support continuous improvement * Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients * Maintains direct customer contact throughout the lifecycle of a project **Prior Work Experience** * A minimum of 5 years' experience in Freight Forwarding industry, including 3 years' experience in Freight Forwarding operations experience * Experience managing or coordinating EDI processes with partners, vendors, or customers * 3 years' experience in a role with extensive senior-level client interaction * Or an equivalent combination of education and work experience **Essential Qualifications** * Prior use of Microsoft Office Suite (Word, Excel, Visio, PowerPoint) * Strong command of the English language, both written and verbal * Experience with EDI standards, platforms, and business processes * General understanding of the Supply Chain Management and Logistics industry * Understanding of the full range of Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management, and various industry-specific requirements * Strong analytical, math, and problem-solving skills * Ability to lead through influence and motivate a diverse team at all levels in the organization **Preferred Qualifications** * Advanced skills in using Microsoft Excel, Visio, and PowerPoint * Solid understanding of Project Management and Quality concepts and methodologies * Knowledge of CargoWise TMS * Demonstrated competency in the following areas: + Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective) + Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork) + Results Driven (Being Persistent/Overcoming Barriers, Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity) + Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements) + Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation) + Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements) + Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math) **At-Will Employment** arenaflex employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. **Compensation and Benefits** The expected base pay for this position is $110,000 - $125,000 per annum. Actual base compensation will be determined based on various factors, including job-related knowledge, geographical location, skills, experience, and other objective business considerations. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic and innovative company, please submit your application through our website. We look forward to hearing from you! **About arenaflex's Culture** arenaflex is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join arenaflex, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. arenaflex aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms. **Why Join arenaflex?** * Collaborative and transparent work environment * Opportunities for growth and development * Competitive compensation and benefits package * Dynamic and innovative company culture * Chance to work with a global leader in the transport and logistics industry **Contact Us** If you require special assistance or accommodation while seeking employment with arenaflex, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. arenaflex reserves the right to defer or close a vacancy at any time. Apply for this job