Job Description
At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a seasoned Consultant, Customer Information Management, you'll play a pivotal role in shaping the customer experience through data-driven communications. If you're passionate about harnessing the power of data to drive business outcomes and deliver personalized, timely, and impactful customer communications, we want to hear from you. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible. Our team of experts is passionate about using data to drive business growth, and we're committed to creating a culture that values collaboration, innovation, and customer-centricity. As a Consultant, Customer Information Management, you'll be part of a dynamic team that's shaping the future of customer experience. **Key Responsibilities** As a Consultant, Customer Information Management, you'll be responsible for leading a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications. Your key responsibilities will include: * **Leading a portfolio of work**: You'll be responsible for leading a portfolio of work aligned to key business units, prioritizing initiatives that enhance customer experience through data-driven communications. * **Consulting with stakeholders**: You'll consult with stakeholders to understand business goals and translate them into clear, actionable data and audience requirements. * **Designing and delivering data**: You'll design and deliver data that powers personalized customer communications across channels (email, text, digital, direct mail). * **Streamlining audience data**: You'll streamline and standardize how audience data flows across systems to improve efficiency and impact. * **Collaborating cross-functionally**: You'll collaborate cross-functionally with marketing, analytics, and technology teams to ensure seamless execution and alignment. * **Championing customer-centricity**: You'll champion customer-centricity, ensuring all audience data solutions are designed with the customer in mind. * **Driving continuous improvement**: You'll drive continuous improvement by identifying and implementing enhancements to data tools, processes, and governance. **Qualifications** To succeed in this role, you'll need to possess a strategic mindset with the ability to connect data capabilities to business outcomes. You'll also need: * **Strong interpersonal and communication skills**: You'll be able to influence and gain alignment across teams. * **Experience gathering and translating business requirements**: You'll have experience gathering and translating business requirements into technical solutions. * **Comfort working in ambiguity**: You'll be comfortable working in ambiguity and adapting to evolving priorities. * **A passion for learning**: You'll have a passion for learning and a drive for continuous improvement. **Requirements** To be considered for this role, you'll need to have: * **Typically 5 or more years experience**: You'll have typically 5 or more years experience in data warehousing, statistical analysis, and marketing/customer data models and queries. * **Detailed experience with problem solving**: You'll have detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. * **Expert knowledge in computer-based analytical tools**: You'll have expert knowledge in the theory and application of computer-based analytical tools. * **Advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications**: You'll have advanced knowledge of PC-based spreadsheet, business intelligence, and database warehousing applications. * **Proficiency in developing ad hoc queries using SQL**: You'll have proficiency in developing ad hoc queries using SQL. **Benefits** As a Consultant, Customer Information Management at arenaflex, you'll enjoy a comprehensive benefits package, including: * **Medical/dental/vision insurance**: You'll have access to medical/dental/vision insurance. * **Life insurance**: You'll have access to life insurance. * **Short and long-term disability coverage**: You'll have access to short and long-term disability coverage. * **Paid time off**: You'll have access to paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date. * **Nine paid holidays**: You'll have access to nine paid holidays. * **8 hours of Lifetime paid time off**: You'll have access to 8 hours of Lifetime paid time off. * **8 hours of Unity Day paid time off**: You'll have access to 8 hours of Unity Day paid time off. * **401(k) with company match**: You'll have access to a 401(k) with company match. * **Company-paid pension plan**: You'll have access to a company-paid pension plan. * **Business casual attire**: You'll have the opportunity to work in a business casual attire environment. **Why arenaflex?** At arenaflex, we're committed to creating a culture that values collaboration, innovation, and customer-centricity. We're passionate about using data to drive business growth, and we're dedicated to creating a workplace that's inclusive, diverse, and supportive. If you're passionate about harnessing the power of data to drive business outcomes and deliver personalized, timely, and impactful customer communications, we want to hear from you. **How to Apply** If you're a seasoned Consultant, Customer Information Management with a passion for data-driven customer experience, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job