Job Description
Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Support Specialist – Land Product Operations. In this critical role, you will play a vital part in ensuring the smooth operation of arenaflex's land product offerings, providing top-notch support to our customers, and driving business growth. **About arenaflex** arenaflex is a leading provider of innovative solutions in the [industry/field]. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. **Key Responsibilities** As an Experienced Customer Support Specialist – Land Product Operations, you will be responsible for: * Executing and maintaining arenaflex's land product offerings (accommodations, vehicles, transfers, insurance, etc.) * Setting up and maintaining land seller profiles in the visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant * Setting up and maintaining all pricing and other selling rules for all direct land merchants * Setting up design and rules for all electronically associated sellers * Managing land product work for new destinations * Screening land product critical weather and suggesting and setting up edge methodologies where proper * Participating in investigating visit management framework innovation issues, and external technology associations (e.g., IBS and HotelBeds); capability as a contact with external suppliers where suitable * Providing pricing and objective data to marketing materials * Collaborating with Product Development group on individual seller issues requiring clarity and resolution, as well as assisting with hotel oversell circumstances * Helping other arenaflex divisions with questions or issues related to destinations and land product offerings * Furnishing and assisting arenaflex offices with customer resolution for land products on a case-by-case basis * Cooperating with Product Development to create and meet yearly open for sale (OFS) schedule * Assisting Product Activities Facilitator with lodging stock management, land reporting, and other tasks as needed * Assisting with emergency management for catastrophic events and crisis situations * Establishing and encouraging entrusting associations with partners at all levels * Other duties as assigned **Essential Capabilities** * Bachelor's degree or equivalent work experience * Basic manager and effective problem solver with intelligent solutions * Meticulous and highly organized * Ability to work independently and collaboratively * Self-motivated * Strong oral and written communication skills, ability to present to senior management * Proficient in Microsoft Excel and Viewpoint **Preferred Abilities** * At least 2 years of travel or hospitality experience * Knowledge of arenaflex's projects, strategies, and systems * Knowledge of arenaflex's Reservation frameworks * Experience with Microsoft Power BI **Work Environment** This role works in a professional office environment. This job regularly utilizes standard office equipment like computers, phones, scanners, and file organizers. **Compensation and Benefits** arenaflex offers a competitive salary of $25/hour, as well as a range of benefits and perks, including: * Flexible remote work arrangements * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **Ready to Apply?** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to discussing this opportunity further. Apply for this job