Job Description
Description Pyx Health, Inc. is seeking a Strategic Revenue Manager of Client Accounts. You are the commercial owner of your book of business. Your mandate is to protect and grow revenue by proving clinical and financial value — turning satisfied clients into renewed, expanded contracts. You are a revenue leader who views client success as your primary growth engine. Core Responsibilities Own the Renewal Lifecycle : Lead all contract renewals from strategy through signature. Drive the timeline, mutual action plan, and cross-functional deal coordination with Legal, Finance, and Product. Secure Net Revenue Retention : Meet or exceed NRR and GRR targets. Proactively identify churn risk, execute "Get Well" plans, and convert health signals into expansion opportunities. Run the Commercial Operating Model : Own end-to-end renewal and expansion orchestration in partnership with the Account Manager — including forecasting, risk flagging, and stakeholder alignment. Deliver Executive Value Reviews : Lead QBRs with C-suite health plan and provider executives, translating program engagement data into compelling ROI narratives that justify renewal and growth. Strategic Account Mapping : Identify and cultivate economic buyers and decision-makers across your accounts. Ensure Pyx Health remains a funded, strategic priority at budget time. Drive Adoption & Milestone Attainment : Orchestrate post-launch adoption with the Implementation team. Own the adoption milestones that de-risk renewals and unlock expansion conversations. Proof of Value & Insights : Analyze engagement and outcomes data; build client-facing reporting that substantiates financial and clinical value. Partner with SMEs to ensure data integrity. Internal Revenue Advocacy : Represent your accounts' commercial requirements to Product, Clinical, and Leadership — turning client pain points into roadmap priorities and retention levers. Requirements • 3+ years in account management, renewals, or a commercially-oriented customer success role — healthcare SaaS strongly preferred. • Proven revenue ownership: demonstrated experience driving renewals and expansions to on-time signature, with full forecast and risk accountability. • Commercial acumen: comfortable running procurement cycles, managing contracting processes, and partnering with an Account Manager through complex deals. • Data-driven storytelling: ability to translate complex healthcare outcomes data into persuasive financial and clinical value narratives for executive audiences. • Executive presence: confident presenting to and influencing C-suite stakeholders within sophisticated health plans and systems. • Forecasting fluency: strong CRM hygiene (HubSpot preferred), NRR/GRR tracking, and structured risk identification and mitigation planning. • Healthcare landscape knowledge: deep understanding of Payor/Provider dynamics, Medicaid/Medicare programs, and how SDOH impacts a client's bottom line. • Resilience & commercial boldness: comfortable asking for the renewal, navigating objections, and turning a "no" into a path forward. • Bachelor's degree or equivalent practical experience. Willingness to travel for client meetings and executive business reviews. **Competitive salary + commission- based on experience