Job Description
Lighthouse is on a mission to disrupt commercial strategy for the hospitality industry with its innovative platform. They are seeking a full-time Commercial Services Account Executive to manage a pipeline of independent properties and drive new agreements through consultative sales and market expertise. Responsibilities Build and manage a focused pipeline of premium independent properties across North America, targeting boutique hotels, luxury independents, destination resorts, and influential single assets Drive 7–10 new CSS agreements per month through proactive outreach, curated networking, industry events, and referral development Identify and prioritize the right targets — properties without dedicated revenue management, those underperforming on direct bookings, or those navigating ownership/management transitions Integrate generative AI tools to streamline lead generation, personalize outreach at scale, and enhance the speed and quality of client communications Maintain accurate Salesforce records, pipeline hygiene, and forecasting discipline Lead discovery conversations that uncover a property's commercial gaps, revenue goals, and operational constraints Position CSS compellingly — connecting service tiers (Elite, Weekly, Bi-weekly) directly to each property's business mix, revenue scale, and strategic priorities Deliver sharp demos, ROI narratives, and tailored proposals that resonate with Owners, GMs, and Revenue Directors Navigate multi-stakeholder buying decisions with confidence, managing timelines and driving deals to close Represent Lighthouse at key hospitality events, luxury travel forums, and independent hotel associations to build visibility and demand Develop deep expertise in the independent hotel segment — understanding the commercial pressures, decision-making dynamics, and seasonal patterns that drive buying behavior Share field insights with product and marketing teams to help shape CSS positioning, packaging, and go-to-market strategy Lead with Strategic Revenue Analysis to provide immediate value and diagnostic baselines for potential partners Position CSS as a total commercial solution that aligns hotel sales, marketing, and revenue departments toward a unified goal Partner with the Director of Onboarding and Operations Managers to facilitate seamless onboarding and ensure long term strategic alignment for every property Skills 1-3 years of sales experience in hospitality technology, SaaS, or hotel operations — with a strong preference for candidates who have sold into or worked within independent hotels Hands-on understanding of hotel revenue management, distribution, and commercial strategy — you can have a credible conversation with a Revenue Director or GM from minute one Proven high-velocity closing track record — you're comfortable managing a large pipeline and hitting ambitious monthly targets Excellent discovery and consultative selling skills — you listen deeply, identify real pain, and connect solutions to outcomes Self-starter mentality with strong organizational skills and CRM discipline (Salesforce preferred) You are tech-savvy and comfortable integrating AI-driven workflows into daily routines to enhance personal productivity and stay ahead of industry trends Comfort navigating independent ownership structures and multi-stakeholder deals in high-touch environments Passion for the independent hotel segment — you genuinely believe these properties deserve world-class commercial expertise Benefits Flexible time off: Autonomy to manage your work-life balance. 401k matching: Up to 4%. Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA. Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both. Employee Assistance Program: 100% confidential and free. Employer paid Short Term Disability + $50,000 Life Insurance Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan. Wellbeing support: Subsidized ClassPass subscription. Referral bonus: Earn rewards for bringing in new talent. Company Overview Lighthouse is a commercial platform for the travel & hospitality industry. It was founded in 2012, and is headquartered in London, England, GBR, with a workforce of 501-1000 employees. Its website is