Job Description
Note: The job is a remote job and is open to candidates in USA. Webster Bank is a leading commercial bank focused on putting people first and helping them achieve their financial goals. The Associate in Member Services will provide world-class customer service through complex Member Services functions, ensuring compliance with regulations and supporting continuous improvement efforts. Responsibilities Process account Excess Contributions removal, Internal Transfers, Account adjustments, Contribution Corrections, Refunds, Stop payments, and processing of Death and Divorce payments in an accurate and timely manner Process accountholder reimbursement requests Assist in training of tasks Prioritize and perform multiple tasks at the same time Regularly review procedures and update as needed, as well as create new procedures as needed Report systems or policy issues to appropriate parties Act as an advocate for the customer by submitting feedback through appropriate channels Consistently meet/exceed all customer service standards Model behavior consistent with Member Service standards, policies and procedures Other duties as assigned by Supervisor/Manager/Team Lead Skills H.S. Diploma or General Education Degree (GED) required 0-2 years Experience in banking or financial services industry required Transaction processing and knowledge of compliance policy and regulations Proficiency in Microsoft Office Suite, specifically Excel required (create macros and edit formulas, copy and paste data, sort, perform formatting, rename a file) Proficiency in 10-key Strong customer service, interpersonal and decision-making skills Troubleshooting and problem analysis skills Excellent verbal and written communication skills Possesses the ability to maintain the strictest confidentiality of company and customer information Ability to effectively multi-task Excellent organizational skills with attention to detail Ability to work with a diverse work force and customer base Demonstrates flexibility and adaptability Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change Ability to effectively and efficiently use a variety of technologies and software programs Demonstrates ability to think critically Strong commitment to achieving personal growth and success Ability to remain organized, motivated and self-disciplined when working remotely 0-2 years Experience in balancing and account reconciliation preferred Benefits Incentive compensation Company Overview Webster is a commercial bank that provides a range of personal and commercial banking services across several states. It was founded in 1935, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Webster Bank has a track record of offering H1B sponsorships, with 5 in 2026, 2 in 2025, 4 in 2024, 5 in 2023, 3 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.