Job Description
MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Client Service Consultant I (CSC I) provides administrative and customer service support to insurance clients, managing a book of business and ensuring customer satisfaction through effective issue resolution and account administration. Responsibilities Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution Manage day to day administration of multiple Regional Market client accounts Support plan changes, billing inquiries, eligibility updates, and benefit questions Ensure accuracy of client data and documentation across MetLife systems Assist with audits, reporting requests, and standard client deliverables Partner with Account Managers and internal service partners to support overall account strategy and customer needs Coordinate and participate in client meetings and calls as needed Prepare and maintain client materials, summaries, and documentation Support new client implementations and product additions under the direction of senior team members Follow established processes, service standards, and documented procedures Identify process improvement opportunities and share feedback with leadership Build knowledge of MetLife products, platforms, and service processes Participate in required training and development activities Demonstrate increasing independence and proficiency as experience is gained Skills High school diploma or equivalent required; bachelor's degree preferred 0-3 years of customer service, account management, insurance, or related experience Strong written and verbal communication skills Ability to manage multiple tasks and priorities in a fast paced environment Strong attention to detail and problem solving skills Proficiency with Microsoft Office tools (Outlook, Excel, Word) Experience in group benefits, insurance, or financial services Familiarity with customer service systems and workflows Prior experience supporting clients, brokers, or internal partners Benefits Comprehensive health plan that includes medical/prescription drug and vision Dental insurance No-cost short- and long-term disability Company-paid life insurance Legal services A retirement pension funded entirely by MetLife 401(k) with employer matching Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance Employee Assistance Program (EAP) Digital mental health programs Parental leave Paid time off Paid holidays Volunteer time off Tuition assistance Company Overview MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is