Job Description
The Minka Group is a leader in the decorative lighting and fan industries, known for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry to focus on accurate order entry and provide email/ticket-based customer support while maintaining professionalism and attention to detail. Responsibilities Order Entry Enter customer orders accurately and in a timely manner Validate pricing, product selection, shipping details, and required dates Identify and correct order discrepancies prior to processing Customer Support (Email & Zendesk) Respond to Zendesk tickets within 4 business hours Provide clear, professional written communication regarding order status, availability, and corrections Maintain ownership of assigned tickets through resolution Customer Interaction Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues Follow Minka policies, procedures, and service standards Demonstrate attention to detail, accountability, and professionalism Collaborate with Customer Service, Order Entry, and Sales Administration teams Support inbound sales opportunities when appropriate Skills Entry-level role; prior Customer Service or Order Entry experience preferred Strong written communication skills Ability to manage multiple tasks and meet service level expectations High level of accuracy and attention to detail Working knowledge of Microsoft Office 365 (Outlook, Teams) Zendesk experience preferred but not required Benefits Health Dental Vision Paid time off Life insurance 401(k) with a company match Mental health coverage Gender affirming and family building benefits Paid parental leave Associate discounts Community involvement opportunities Company Overview Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. It was founded in 1953, and is headquartered in Newport News, Virginia, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Ferguson has a track record of offering H1B sponsorships, with 10 in 2025, 4 in 2024, 6 in 2023, 5 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.