Job Description
Note: The job is a remote job and is open to candidates in USA. Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Responsibilities Handle high-volume inbound calls from dental providers Resolve billing, policy, and procedural inquiries within a 3-5 minute window Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes Record and track calls using the call tracking system Provide professional, courteous, and effective service to the provider community Collaborate with team members to meet departmental goals and call resolution metrics Skills 1+ years of experience in inbound customer service (private or government sectors) At least 6 months of experience in dental customer support Working knowledge of Microsoft Office 365 and help desk software Typing speed of 30 WPM and 95% accuracy Excellent communication skills and a positive, patient demeanor Strong multitasking and problem-solving abilities Reliable internet with a minimum 50 Mbps download speed GED/High School diploma Benefits Comprehensive Medical, Dental, and Vision insurance coverage Paid sick leave benefits Training Program: Engage in a robust 2-4 week paid training program All technology equipment provided (work laptop and accessories) Long-term remote employment Company Overview Fortuna is a business management consulting that focuses on project management, security, project management, ERP and IT consulting. It was founded in 2012, and is headquartered in Mcclellan, California, USA, with a workforce of 501-1000 employees. Its website is