Job Description
Note: The job is a remote job and is open to candidates in USA. Arlo is rebuilding health insurance from the ground up using AI. As an Account Manager – MGU Partnerships, you'll own the end-to-end relationship with MGU partners’ functional teams, driving accountability and ensuring partners are equipped to operate with confidence and self-sufficiency. Responsibilities Own all partner communication end-to-end, serving as the primary point of contact for our partners Facilitate and lead recurring weekly partner meetings and biweekly webinars Drive partners toward self-sufficiency through structured training, onboarding, and ongoing enablement — always ready to onboard and teach new contacts as partner teams evolve Own the full MGU group implementation process within a 90-day window, enforcing clear milestones and accountability checkpoints Conduct discovery with new partners to understand their current processes and actively consult on improvements Lead recurring webinars (every two weeks) covering quoting, implementation, and platform updates — integrated into the onboarding experience for every new portal signup Push partners into standardized processes and workflows; this role sets the standard, not the other way around Develop and roll out process changes across the partner base in a consistent, scalable way Build and maintain partner plan suites and documentation within internal tools Surface partner feedback and operational insights to improve the product and internal tooling Collaborate with internal teammates to tag-team complex partner issues and flex into other areas (e.g., General Administrator relationships and other ops needs) as the business requires Skills 1+ years of experience in health insurance, employee benefits, or a related industry in a customer-facing role Strong understanding of health plan structures, terminology, and processes Exceptional project management and organizational skills — you thrive in structured environments and bring that structure to others Confident, direct communicator who can simplify complexity and hold partners accountable without being a people-pleaser Comfortable with CRMs, ticketing systems, and modern workplace tools; experience with HubSpot is a plus Have a process-first mindset and take satisfaction in building and enforcing operational standards Are a natural teacher who enjoys enabling others and staying patient through constant onboarding cycles Lead with confidence — you're comfortable telling partners what to do and following through when they don't Can flex across responsibilities and stay calm in a fast-moving, evolving environment Company Overview Arlo offers small and medium sized businesses affordable health benefits. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is