Job Description
Join our team while working from the comfort of your home! OPERATIONS SPECIALIST - PERMANENT WFH Starting Salary: PHP 18,000 - 23,000 Job Description: Assist in the training process. Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies. Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations. Provide ongoing coaching opportunities and inspiration to agents. Foster a positive and motivated work environment, promoting teamwork, and continuous improvement. Identify operational issues and suggest possible solutions. Prepare reports and analyze data to assist management. Collaborate with other supervisors and members of the Management Team. Assist in the formulation of targets for individuals and teams. Measure performance with key metrics. Keep management informed on issues and problems. Prepare monthly/annual results and performance reports. Communicate effectively with clients to address concerns, provide updates, and ensure high-quality service delivery. Perform other duties as assigned. Qualifications: Experience in BPO Industry is required. Proven experience as a Call Center Support or in a similar management position. Exceptional verbal and written English communication skills. Tech-savvy with knowledge of telephone equipment and relevant computer programs. Strong understanding of company products, policies, and services. Excellent organizational and leadership skills. Ability to coach, train, and motivate employees. Knowledge of performance evaluation procedures. A results-oriented approach. Excellent problem-solving, leadership, and customer service skills. Ability to work under pressure. MUST HAVE the following equipment: Laptop/Desktop: at least core i3 processor and 8 GB RAM. Headset: any A4Tech or Jabra USB-type headset. Internet connection: Wired connection minimum of 10 Mbps with backup internet. Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord. So, why join us? Permanent work-from-home or hybrid work set-up at Batangas City office. Full-Time and Long Term Employment. Basic Salary + Government-mandated benefits. Health benefits, leave credits, bonuses, and other incentives. We are growing so there is great opportunity for leadership and promotion. Salary will be based on: Skills, Attitude, Performance, Attendance. US and Canadian clients. Shift: Graveyard Monday to Friday. Training: less than a month. WE LOOK FORWARD TO WORKING WITH YOU!