Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading provider of news and business data, we're committed to empowering our customers and employees to thrive in a rapidly changing world. We're now seeking an experienced Customer Support Specialist to join our team, working closely with our customers to resolve inquiries, manage billing operations, and drive business growth. **About arenaflex** arenaflex is a global leader in news and business data, serving customers and organizations worldwide through various channels, including print, digital, mobile, and live events. With over 130 years of history, we've established a reputation for delivering high-quality content and unmatched news-gathering operations. Our portfolio includes leading publications and products, such as the Wall Street Journal, Barron's, MarketWatch, and Factiva, among others. **Job Summary** We're seeking an experienced Customer Support Specialist to join our team, working in a remote facility. As a key member of our operations team, you'll be responsible for supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This role involves inbound and outbound customer service interactions, follow-up, and collaboration with internal teams to drive business success. **Key Responsibilities** * Handle account creation and management for various print offices * Direct record supply management and billing section support * Handle Inbound and Outbound customer interactions through email and telephone * Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries * Work with Deals and Production administrators to support print focus dispatch and routing plans changes * Assist with all aspects of customer invoice process, requiring attention to detail and ability to meet tight time targets * Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks **Requirements** * Years of general office and earlier customer service experience * Solid written and verbal communication skills with attention to detail * MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets) * Ability to handle multiple tasks and focus on a fluctuating daily responsibility * Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion **Advantages** * Comprehensive Medical, Dental, and Vision Protection Plans * Paid Time Off * Retirement Plans * Complete Clinical, Dental, and Vision Protection Plans * Education Assistance * Paid Maternity and Paternity Leave * Family Care Benefits * Employee Travel Program * Membership Discounts * Employee Reference Program **Compensation and Benefits** We offer a competitive compensation package, starting at $32/hour, with opportunities for growth and development. Our benefits package includes comprehensive medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. We also offer a range of employee benefits, including paid maternity and paternity leave, family care benefits, and employee travel program. **Pay-for-Performance** At arenaflex, we believe in recognizing and rewarding outstanding performance. Our pay-for-performance approach ensures that our employees are compensated for their contributions, with targets set based on market practice and individual performance. **About arenaflex Benefits** arenaflex offers a range of benefits to its employees, including: * Adaptable Schedule: One of the key benefits of working with arenaflex is the flexibility it offers. Employees can choose their own schedules and work when it's convenient for them. * Earned Income: Employees earn income through a combination of base pay, bonuses, and tips. The amount can vary based on factors like location, time of day, and demand. * Tips: Clients have the option to tip employees. Employees keep 100 percent of the tips they earn. * Quick Compensation: arenaflex offers an element called "Quick Compensation," which allows employees to receive their income daily for a small fee. * Employee Prizes: arenaflex may offer various prizes, rewards, or challenges to motivate employees to complete a specific number of tasks within a set timeframe. * Protection: arenaflex provides protection coverage for employees. This coverage may include liability insurance and workers' compensation insurance. * Discounts: Employees may be eligible for discounts and promotions from arenaflex or partner organizations. * Employee Community: arenaflex may have a community group or events where employees can connect, share experiences, and learn from one another. **Ready to Apply?** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and explore how you can help us drive business success and deliver exceptional customer experiences. Apply for this job