Job Description
The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company. PRIMARY FUNCTIONS/RESPONSIBILITIES Set and achieve financial goals for the department with full P &L responsibility Drive customer centric focus on continually improving student results Deliver world class franchisee profitability through revenue gains and cost savings Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance Partner with the marketing department to analyze and improve customer lead generation Champion corporate initiatives with the franchise community Attend and participate, where appropriate, In local market franchise advertising cooperative meetings Act as an interdepartmental liaison Lead the Franchise Business Consultant (FBC) Team Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals Partner with FBCs and their franchisees to meet marketing objectives Interview, hire and train all new FBC's Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up Cultivate our franchisee-franchisor partnership Help every member of the system work toward a growth mindset culture Lead the Annual Convention and periodic regionals and local area meetings Manage the Franchisee Advisory Council Additional Responsibilities Track record of delivering top financial performance Demonstrate excellence in leadership Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences Analytical approach to problem solving