Job Description
Senior Salesforce Administrator (Technical | AI-Enabled | Media Cloud & Agentforce) Location: South Africa (Fully Remote) Type: Full-time | Permanent We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering high-impact, multi-cloud Salesforce solutions across Sales, Service, Marketing, Media Cloud , and Agentforce for Enterprise and SMB clients globally. We’re looking for a technically strong, delivery-focused Salesforce Administrator who thrives in a consulting environment and is excited by the future of Salesforce delivery — combining deep platform expertise with AI-assisted configuration and automation . This role is ideal for someone who is not just an administrator, but a solution builder — someone who can design scalable solutions, work across complex data models (including industry clouds), and use tools like Claude Code and ChatGPT as a core part of their development workflow . This is not a junior role . You will be working on sophisticated implementations, including media industry use cases and AI-powered agent experiences , alongside experienced architects and developers. What You’ll Do Own end-to-end Salesforce configuration across: Objects, fields, record types, page layouts Validation rules, approval processes, and security models Advanced Flow automation Design and deliver scalable automation and solutions across core clouds and Media Cloud data models Contribute to implementations involving: Salesforce Media Cloud (complex industry data models, advertising / media workflows) Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation) Translate business requirements into well-architected, maintainable Salesforce solutions Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to: Generate and validate metadata configurations Accelerate Flow design and troubleshooting Assist with complex logic design and edge cases Produce high-quality documentation and test cases Collaborate with Technical Architects on solution design, trade-offs, and best practices Perform data modelling and migration , particularly within complex or industry-specific schemas (e.g. Media Cloud) Manage security models (roles, permission sets, sharing) across complex org structures Contribute to Agile delivery and DevOps practices : Sprint planning, estimation, and backlog refinement Structured deployments using Git/SFDX/CI-CD Lead or support: UAT, regression testing, and release validation Documentation aligned with best practice delivery standards Build reports, dashboards, and analytics to support business decision-making Support pre-sales and demo builds , including showcasing Media Cloud and Agentforce capabilities What You Bring 3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment Salesforce Administrator certification ( required ) Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred Strong hands-on experience with: Salesforce Flow (essential) Sales Cloud and Service Cloud Exposure to Media Cloud or other Industry Clouds is highly advantageous Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities Solid understanding of: Data modelling and relational databases Integration patterns and ETL processes Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential Including: AI-assisted metadata configuration Flow design and debugging Documentation and testing acceleration Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD) Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs Why Join Us Fully remote role within South Africa — work from anywhere Work on cutting-edge Salesforce products , including: Media Cloud (industry-specific, high-complexity implementations) Agentforce (next-generation AI capabilities within Salesforce) Be part of a team that treats AI as a core delivery capability , not a buzzword Clear progression into Solution Architecture / Technical Architecture Certification support and continuous learning Exposure to diverse industries and high-impact projects Values-driven organisation committed to diversity, equity, and meaningful impact What Success Looks Like Delivering high-quality, scalable solutions across core and industry clouds Confidently working within Media Cloud data models and AI-enabled features Using AI tools as a standard part of delivery , improving speed and quality Becoming a trusted technical contributor across projects