Job Description
Factual Data® is a U.S. based credit reporting agency that offers a wide range of consumer credit and verification services vital to the mortgage lending community. Mortgage lenders across the nation rely on Factual Data for consumer credit reports that are an instrumental component of the underwriting process for buying and refinancing homes. At Factual Data, we are proud of our commitment to innovative technology, quality products, and outstanding customer service. Our success stems from a culture of supporting, motivating and challenging one another to continuously improve – paired with an emphasis on continued training and professional development. If you want to have your ideas and voice make an impact, and collaborate with a great group of passionate, dedicated, and fun people, we encourage you to apply today. www.factualdata.com About the Role: The National Account Manager drives customer retention and growth for 30-60 assigned accounts through strategic relationship management and opportunity growth. This role serves as the primary client contact, collaborating across internal departments to deliver exceptional service while expanding business within existing customer organizations and acquiring new business. This is a remote position that is based in Pittsburgh, PA. This role may require occasional in-person attendance at work-related events at the discretion of management. What You’ll Do: Collaborate with Sales to develop and execute strategic account plans that will help achieve goals objectives while maintaining strong client relationships. Manage 30-60 accounts with focus on branch-level relationship building and competitive opportunities. Conduct periodic client visits and lead onsite assessments, training sessions, and account reviews Develop comprehensive understanding of products and services align with customer business needs. Establish and maintain relationships with key stakeholders by understanding their goals, priorities, and industry challenges. Serve as primary escalation point for assigned accounts, ensuring rapid response to client needs and requests. Coordinate with internal teams (Sales, Operations, Integration, Credentialing, Concierge) to deliver seamless customer service. Manage contract/SOW negotiations, revisions, renewals, and CRFI responses. Partner with Account Executives to communicate product enhancements and technology updates to customers. Monitor customer volume reporting to identify trends, address fluctuations, and uncover growth opportunities. Expand account mapping activities to identify additional business potential within customer organizations. Advocate for customer needs by escalating issues to management and recommending process improvements. Lead regularly scheduled internal and customer collaborative calls. Maintain accurate customer records and activity tracking in CRM/Salesforce. Support new client onboarding processes and participate in customer presentations. Other duties as assigned . What You’ll Need: High school diploma or equivalent required. 2+ years of proven experience in account management, training, or product-related roles. Advance problem resolution skills with ability to work effectively under pressure. Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail. Excellent listening, communication, and presentation skills. Ability to prioritize competing tasks and deadlines. Strong critical thinking and problem-solving abilities. Proficient in Microsoft Office Suite (including PowerPoint, Excel, and Word). Experience with or willingness to learn AI tools and emerging technologies. What Can Set You Apart: Bachelor’s degree. Benefits We Offer: Factual Data offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities. Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know. This posting will remain open until filled.